Shipping and Delivery Policy

Order Processing

• Orders are processed during our regular business hours and are handed over to our shipping partner once prepared.
• Processing times may be extended during peak seasons, promotional campaigns, or public holidays.

Delivery Time

Saudi Arabia

• Orders are typically delivered within 5 business days from the date of shipment.

GCC Countries

• Orders shipped to Gulf Cooperation Council (GCC) countries are typically delivered within 7–10 business days from the date of shipment.

Important Information

1. Business days exclude weekends and official public holidays.
2. Delivery times are estimates and may be affected by circumstances beyond our control, including weather conditions, customs clearance, or delays by the shipping carrier.
3. Once your order has been shipped, you will receive a tracking number via your registered contact details to monitor your shipment.
4. Customers are responsible for providing accurate shipping information, including their name, phone number, and delivery address. We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping details.
5. If a shipment cannot be delivered due to an incorrect address or because the customer is unavailable to receive it, the order may be returned to us. Any applicable re-shipping fees will be the customer's responsibility in accordance with our store policies.